RETURN WINDOW AND ELIGIBILITY

You may request a return within 30 days of delivery or pickup confirmation. To qualify, an item must be unused, unworn, in the same condition in which it was received, and in its original packaging when applicable. Proof of purchase is required.

Before returning an item, email bonjour@maisonbrome.ca with your order number and reason for return. Items sent without prior authorization may be refused.

STORE CREDIT

After an eligible return is received and inspected, Maison Brome will issue store credit for the price paid for the item. Original shipping charges are non-refundable. Store credit is delivered by email and can be used online or as otherwise stated in the credit instructions.

This policy applies to discretionary returns and does not limit rights provided by applicable law when merchandise is defective, unsafe, or materially different from its description.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless Maison Brome sent the wrong item or the item arrived damaged or defective. We recommend tracked and insured shipping, as Maison Brome cannot be responsible for a return parcel that is lost or damaged in transit.

Authorized returns can be shipped or brought in person to:

Maison Brome

91-2 Lakeside Road

Knowlton, Quebec J0E 1V0

Canada

NON-RETURNABLE MERCHANDISE

Except where applicable law requires otherwise, the following are final sale:

• food, flowers, and other perishable goods;

• health, beauty, and personal-care products that have been opened or used;

• gift cards;

• clearance, final-sale, and merchandise clearly marked final sale;

• personalized, special-order, and made-to-order products.

DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email bonjour@maisonbrome.ca within 48 hours with your order number and photographs. Depending on the circumstances and applicable obligations, Maison Brome will offer an appropriate repair, replacement, store credit, or refund.

CANCELLATIONS

Contact us as quickly as possible to request cancellation. Orders that have already been prepared or shipped cannot always be cancelled.